a2game Terms and Conditions — Know the Rules Before You Play

a2game is an online gaming platform that operates the website at a2game.im and provides live casino games, sports betting markets, jackpot slots and related services to registered players. These Terms and Conditions apply to all services provided by a2game, including but not limited to live casino games (Teen Patti, Baccarat, Roulette), PSL betting, Jackpot Slots, the Live Cricket Score section and any promotional offers or bonus programmes.

By registering an account with a2game, you acknowledge that you are entering into a contractual relationship with a2game and that you accept these terms without reservation. These terms supersede any previous terms that may have appeared on the a2game platform.

a2game reserves the right to update or amend these terms at any time. Continued use of the a2game platform following any update constitutes acceptance of the revised terms. Players are responsible for reviewing these terms periodically to remain aware of any changes.

To register and maintain an a2game account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration. a2game strictly enforces an 18+ age policy across all services without exception.
• You must be a natural person (not a corporation, trust or other legal entity) registering on your own behalf.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by applicable law.
• You must provide accurate, current and complete information during registration, including your full legal name, date of birth, mobile number and payment details.
• You must not already hold an active a2game account. Each individual is permitted one account only.

a2game reserves the right to refuse registration to any applicant without being obliged to provide a reason. Accounts created using false information, automated tools or with the intent to circumvent a2game's policies will be closed and any associated funds may be forfeited.

Your a2game account is personal to you. You are solely responsible for all activity that occurs under your account credentials, including any bets placed, withdrawals requested or changes made to account settings.

• You must not share your a2game login credentials with any other person.
• You must use a strong, unique password for your a2game account and change it immediately if you believe it has been compromised.
• You must notify a2game support promptly if you become aware of any unauthorised access to your account.
• You must not allow any third party to use your a2game account to place bets or conduct transactions on your behalf.
• Only one a2game account per person, per household and per payment method is permitted. Duplicate accounts may be closed and associated balances forfeited.

a2game processes all deposits and withdrawals in Pakistani Rupees (PKR). The following payment methods are currently accepted: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT and Visa/Mastercard debit or credit cards.

Deposits:

• The minimum deposit amount is Rs 200 per transaction.
• Deposits made via Easypaisa and JazzCash are credited to your a2game wallet balance instantly in most cases.
• Bank transfer deposits may take between one and three business hours to reflect depending on your bank's processing times.
• You may only deposit funds from a payment method registered in your own name. Third-party deposits are not permitted and will trigger a review of your account.
• a2game does not charge a fee for deposits, though your payment provider may apply their own charges independently.

Withdrawals:

• The minimum withdrawal amount is Rs 500 per transaction.
• Withdrawals must be processed to the same payment method used for the most recent deposit, subject to verification requirements.
• Verified accounts requesting withdrawal to Easypaisa or JazzCash typically receive funds within minutes. Bank transfers may take up to one business day.
• a2game reserves the right to carry out additional identity verification checks before processing any withdrawal, particularly for amounts exceeding Rs 50,000 in any single transaction or Rs 2,00,000 in any rolling 30-day period.
• Bonus funds that have not met the applicable wagering requirements are not eligible for withdrawal.

a2game periodically offers bonuses, promotions and reward programmes to registered players. Each offer is subject to specific terms and conditions that will be stated clearly on the relevant promotions page. The general principles below apply to all a2game bonus offers unless the specific promotion states otherwise:

• All bonus offers are available to players who are 18 years of age or over and who have a verified a2game account in good standing.
• Welcome bonuses are available to new a2game registrations on their first qualifying deposit only. One welcome bonus per person, per household and per payment method.
• Bonus funds are subject to a wagering requirement before they can be converted into withdrawable cash. The standard wagering requirement is 25x the bonus amount unless the specific promotion states a different figure. This means a Rs 1,000 bonus must generate Rs 25,000 in qualified wagers before the bonus balance becomes withdrawable.
• Wagering contributions vary by game type. Live casino games (Teen Patti, Roulette, Baccarat) typically contribute 10% per wager toward bonus wagering requirements. Jackpot Slots contribute 100% unless otherwise specified. Sports betting markets contribute 100% on settled single bets with odds of at least 1.50 and 0% on bets placed on restricted markets.
• Bonus wagering requirements must be completed within 30 calendar days of the bonus being credited to your account, unless the specific promotion states a different expiry period. Expired bonus funds and any associated winnings are forfeited.
• a2game reserves the right to withdraw, modify or cancel any bonus offer at any time. Suspected abuse of a2game's bonus system — including but not limited to the use of multiple accounts, collusion, or exploiting technical errors — will result in bonus forfeiture and may result in account closure.

All bets placed through a2game are subject to the specific rules of the relevant game or market, in addition to these general betting rules:

• Bets may only be placed using available real-money or bonus funds in your a2game wallet. Bets placed with insufficient funds will be rejected.
• Once a bet has been confirmed and accepted by the a2game platform, it cannot be cancelled or modified by the player.
• Minimum and maximum bet limits vary by game and table. These are displayed clearly within each game environment before the bet is placed.
• a2game reserves the right to void or limit any bet that was placed as a result of a technical error, pricing error, software malfunction or any other error on the platform. In such cases, the staked amount will be returned to the player's wallet.
• For live casino games, the live dealer's decisions are final. Disputes regarding game outcomes must be submitted to a2game support within 24 hours of the relevant game session.
• For sports betting markets, a2game's trading team may suspend or close markets at any time. If a market is suspended during an in-play event, bets accepted before the suspension remain valid. Bets submitted during a suspension period will be rejected.
• PSL and cricket betting markets are subject to the specific rules stated on the a2game PSL Betting page. Result settlements are based on the official scorecard published by the relevant governing body.

a2game is committed to providing a gaming environment that supports responsible behaviour. We expect all players to treat gaming as a form of entertainment, to play within their personal financial means, and to use the available tools to manage their gaming activity.

a2game provides the following responsible gaming tools to all registered players at no charge and without restriction:

• Deposit Limits: Set daily, weekly or monthly deposit caps on your account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Set a maximum amount you are willing to lose in any given period. Your account will be restricted from further play once the limit is reached.
• Session Time Limits: Set a maximum duration for each gaming session. You will receive a notification when the limit is reached.
• Self-Exclusion: Request a temporary exclusion (minimum 7 days) or permanent account closure at any time through account settings or by contacting a2game support. During exclusion, your account will be completely inaccessible.

a2game collects, stores and processes personal data in accordance with the a2game Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Key points regarding your data at a2game:

• Your personal data is used to verify your identity, process transactions, provide customer support and comply with legal and regulatory obligations.
• a2game does not sell your personal data to third parties for marketing purposes.
• Your transaction history and account activity data is retained for a minimum of five years to fulfil compliance obligations.
• You have the right to request access to the personal data a2game holds about you by contacting support@a2game.im.

For full details of how a2game handles your data, please review the Privacy Policy.

a2game reserves the right to suspend, restrict or permanently close any player account at its sole discretion in the following circumstances, among others:

• Breach of any provision within these Terms and Conditions.
• Provision of false, incomplete or misleading information during registration or verification.
• Suspected fraudulent activity, collusion, chip dumping, match-fixing, or any other behaviour intended to gain an unfair advantage on the a2game platform.
• Suspected use of automated betting tools, bots, scripts or any software designed to interact with a2game outside of the standard browser or mobile interface.
• Chargebacks initiated through a payment provider without first contacting a2game to resolve the relevant transaction.
• Requests made by a player under the self-exclusion programme.

Players may also voluntarily close their a2game account at any time by contacting support@a2game.im. Active bonus balances that have not met wagering requirements will be forfeited upon voluntary closure.

a2game strives to provide a stable, accurate and reliable platform at all times. However, to the fullest extent permitted by applicable law, a2game shall not be liable for:

• Any interruption, delay or unavailability of the a2game platform due to scheduled maintenance, technical failures, internet disruptions or circumstances beyond a2game's reasonable control.
• Any financial loss arising from bets placed based on information that was technically incorrect due to a software error, provided that a2game takes prompt action to void affected bets and return stakes.
• Any loss or damage to a player's device arising from use of the a2game website or any linked content.
• Indirect, consequential or incidental losses of any kind, regardless of how they arise.

Dispute Process: If you have a complaint or dispute regarding any a2game transaction or bet settlement, you must contact a2game support at support@a2game.im within 30 days of the disputed event. Provide your account details, the date and time of the transaction, and a clear description of the issue. a2game aims to acknowledge all complaints within 48 hours and resolve disputes within 14 business days of receiving complete information.

a2game may amend these Terms and Conditions at any time. When changes are made, the updated version will be published at a2game.im/terms-conditions with a revised "Last updated" date. Where a change is material — for example, a change to withdrawal processing rules or bonus wagering requirements — a2game will provide registered players with at least 7 days' advance notice via their registered email address or mobile number before the change takes effect.

Your continued use of the a2game platform after the effective date of any amendment constitutes your acceptance of the updated Terms and Conditions. If you do not accept the revised terms, you must stop using the a2game platform and contact support to close your account before the effective date of the change.

For any questions, concerns or disputes relating to these Terms and Conditions or your a2game account, the support team is available 24 hours a day, 7 days a week:

• Email: support@a2game.im — for detailed queries, verification requests and formal complaints
• Live Chat: Available directly within your a2game account dashboard — for quick questions and real-time assistance

When contacting a2game support, please include your registered account email or mobile number and a brief description of your query. For financial disputes, include the relevant transaction ID and date. a2game does not accept responsibility for queries sent to any email address or contact channel not listed above.