a2game Privacy Policy — How We Handle Your Personal Data

a2game operates the online gaming platform available at a2game.im and is responsible for collecting and processing the personal data of registered players and website visitors. As a platform built specifically for Pakistani players, a2game understands the importance of handling personal information with care, transparency and respect.

This Privacy Policy covers all data that a2game collects through the platform, including data provided directly during registration, data generated through your gaming activity and data collected automatically through your device when you visit the a2game website. It applies to all services offered by a2game, including live casino games, PSL betting markets, jackpot slots, the live cricket score section and any promotional programmes.

If you have any questions about this policy or want to exercise your data rights, contact the a2game support team at support@a2game.im at any time. We aim to respond to all privacy-related queries within five business days.

a2game collects personal data in three broad ways: information you provide directly, information generated by your activity on the platform, and information collected automatically by technical systems. Here is a full breakdown:

a2game does not collect sensitive categories of personal data such as biometric data, health records or political opinions. The only exception is where age and identity verification is legally required, in which case identity documentation may be requested and retained for compliance purposes.

Every piece of data a2game holds has a specific purpose. We do not collect information speculatively or without a clear reason. The main purposes for which a2game processes your personal data are:

• Account Creation and Management: Your registration details are used to create and maintain your a2game account, verify your identity and age, and communicate important account information to you.
• Processing Deposits and Withdrawals: Financial data is required to process PKR transactions through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card channels. Transaction records are maintained for accounting and compliance.
• Delivering Gaming Services: Your session data and game history are used to operate the live casino tables, PSL betting markets, jackpot slots and cricket score features you access through a2game.
• Fraud Prevention and Security: Technical data such as IP address and device fingerprint is used to detect unusual account activity, prevent unauthorised access and identify potential fraud patterns.
• Customer Support: Communication records help a2game's support team resolve disputes, process withdrawal queries and assist with account-related requests efficiently.
• Responsible Gaming: Behavioural and transaction data helps a2game identify patterns that may indicate problem gambling and prompt appropriate responsible gaming interventions, such as displaying session time alerts.
• Legal and Regulatory Compliance: a2game is required to maintain certain records for anti-money laundering compliance, age verification obligations and dispute resolution purposes.
• Platform Improvement: Aggregated and anonymised usage data helps a2game understand how Pakistani players interact with the platform so we can improve game selection, interface design and performance.

a2game processes personal data on the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing required to fulfil the a2game user agreement — account management, payment processing and game delivery fall under this basis.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements and record-keeping obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring and analytics, where these interests do not override your fundamental rights.
• Consent: Where a2game processes data for optional communications (such as promotional emails or SMS), we rely on your explicit consent. You can withdraw consent at any time by updating your communication preferences in account settings or contacting support.

a2game does not sell personal data to any third party. We share data only in the following specific, limited circumstances:

• Payment Processors: Transaction data is shared with your chosen payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card issuer) solely for the purpose of processing your deposit or withdrawal. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity Verification Partners: Where enhanced identity verification is required, a2game may use a third-party KYC (Know Your Customer) service. Only the minimum necessary data is shared for this purpose, and the provider is contractually required to use it only for verification.
• Live Game Providers: For live casino games, certain session data (such as bet values and game history) is processed by the live studio provider that supplies the game feed. This data is used for game integrity purposes and is subject to the provider's data processing agreement with a2game.
• Legal and Regulatory Authorities: a2game may disclose personal data to regulatory bodies, law enforcement agencies or courts where required by applicable law or where necessary to protect the rights and safety of a2game or its users.
• Corporate Transactions: In the event of a merger, acquisition or sale of a2game's business, your personal data may form part of the transferred assets. You will be notified of any such transfer in advance.

Because a2game processes all transactions in Pakistani Rupees and uses local payment methods, the financial data involved in your deposits and withdrawals is handled with particular care. Here is how a2game manages payment-related data:

• a2game does not store complete payment credentials. For card transactions, only a tokenised reference and the last four digits of your card number are retained. Full card numbers are never stored on a2game servers.
• For mobile wallet transactions (Easypaisa, JazzCash, NayaPay, SadaPay), a2game retains the wallet reference number and transaction amount for reconciliation and dispute resolution purposes.
• For bank transfers (IBFT), a2game retains the account title, IBAN and transaction reference required for payment verification.
• All payment data in transit between your device, the payment provider and a2game's servers is encrypted using industry-standard TLS encryption.
• Payment data is retained for a minimum of five years to meet anti-money laundering record-keeping requirements.

a2game uses cookies and similar tracking technologies on the a2game.im website. A cookie is a small text file placed on your device when you visit a website. a2game uses cookies for the following purposes:

• Essential Cookies: Required for the a2game platform to function. These maintain your login session, remember your wallet currency setting and keep your game preferences active. Without these, the platform cannot operate correctly. These cannot be disabled.
• Performance Cookies: Used to collect anonymised data about how Pakistani players navigate the a2game website — which pages load slowly, which features are used most, and where users drop off in registration. This data helps a2game improve the platform experience. No personally identifiable information is included in these cookies.
• Functional Cookies: Remember your preferences such as language settings and whether you have previously dismissed a particular notification. These make your a2game experience more convenient but are not essential.
• Analytics Cookies: a2game uses server-side analytics to understand aggregate traffic patterns. These are processed on a2game's own infrastructure and are not shared with third-party analytics providers.

You can control cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to a2game. Disabling functional or performance cookies will not affect your ability to play games or process transactions.

a2game retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. The general retention periods a2game applies are:

• Account Data: Retained for the duration of your active a2game account plus five years following permanent account closure.
• Transaction Records: Retained for a minimum of five years from the date of the transaction in line with anti-money laundering requirements.
• Identity Verification Documents: Retained for five years from the date of last account activity or account closure, whichever is later.
• Customer Support Communications: Retained for three years from the date of the last communication, or longer if the communication relates to an open dispute.
• Technical and Device Data (Cookies/Logs): Retained for up to 13 months from the date of collection unless required longer for security investigation purposes.

a2game takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it from unauthorised access, loss or misuse:

• All data transmitted between your device and a2game's servers is encrypted using TLS 1.2 or higher.
• Passwords are stored using strong one-way hashing — a2game staff cannot view your password, only reset it upon verified request.
• Access to personal data within the a2game organisation is restricted to staff who need it to perform their job functions, under a principle of minimum necessary access.
• a2game's technical infrastructure uses automated intrusion detection and regular security audits.
• Payment credentials are not stored on a2game servers — tokenisation is used for card data and only wallet references are retained for mobile payment methods.

As an a2game player, you have the following rights regarding your personal data. To exercise any of these rights, contact a2game at support@a2game.im with your registered account details:

a2game services are strictly intended for adults aged 18 years and over. a2game does not knowingly collect personal data from anyone under the age of 18.

During registration, players are required to confirm they are at least 18 years old. a2game may require identity documentation to verify age at any point during account operation. Accounts found to be held by individuals under 18 will be immediately closed, all balances forfeited, and the matter will be reported to the relevant authorities where required by law.

a2game may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or industry standards. When changes are made, the updated policy will be published at a2game.im/privacy-policy with a revised "Last updated" date.

Where changes are material — for example, if a2game were to introduce a new category of data sharing not described in the current policy — registered players will receive advance notice via their registered mobile number or email address at least 14 days before the change takes effect.

Your continued use of the a2game platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept an update, you should stop using a2game and contact support to discuss account closure and data deletion.

For any question, request or concern relating to this Privacy Policy or the personal data a2game holds about you, please contact us:

• Email: support@a2game.im — for all data subject requests, privacy queries and complaints
• Subject line: Include "Privacy Request" in the subject line so your query is routed to the right team
• Response time: a2game aims to acknowledge all privacy-related emails within 48 hours and provide a full response within five business days

When submitting a data request, please include your registered account email or mobile number and a description of your request. For identity verification purposes, a2game may ask you to confirm additional details before releasing any personal data.